LEGAL
Last updated: May 2026
Acceptance of Terms
By accessing or using Relumi's website or services, you confirm that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms apply to all clients, visitors, and users of our website or services, regardless of where you are located.
Services Provided
Relumi provides pricing consultancy and consumer research services, including conjoint analysis, Van Westendorp price sensitivity measurement, Gabor-Granger demand curve analysis, MaxDiff, and TURF analysis. The scope, deliverables, and timelines of each engagement are defined in individual client agreements. Relumi reserves the right to modify or discontinue services with reasonable notice.
Disclaimer of Warranties
Relumi's services are provided on a professional best-efforts basis. While we apply rigorous methodologies and expertise, we do not warrant that our recommendations will achieve any particular commercial outcome. All advice and deliverables are provided for informational and strategic purposes only. Clients remain solely responsible for their own business decisions and any actions taken in reliance on Relumi's work.
Intellectual Property
All frameworks, methodologies, tools, and materials developed by Relumi remain the intellectual property of Relumi unless otherwise agreed in writing. Client-specific deliverables are licensed for the client's internal business use only and may not be resold or redistributed without prior written consent.
Client Responsibilities
Clients are responsible for providing accurate, complete, and timely information required for service delivery. Delays or inaccuracies in client-supplied data may affect project timelines and outcomes, for which Relumi accepts no liability. Clients must ensure appropriate internal approvals are in place before engaging our services.
Acceptable Use
By using this website, you agree not to reproduce, distribute, or exploit any content without prior written consent from Relumi. You agree not to use automated tools to scrape or extract data from this site, and not to engage in any conduct that could damage, impair, or disrupt the website or its availability to others. Any unauthorised use may result in termination of access and legal action where appropriate.
Payment Terms
Payment terms are outlined in each individual engagement agreement. Invoices are due within thirty days of the invoice date unless otherwise specified, and include applicable taxes (GST/HST and QST where required by law). Relumi reserves the right to pause delivery of services in the event of overdue payments.
Limitation of Liability
Relumi's liability in connection with any engagement shall not exceed the total fees paid by the client for the specific project giving rise to the claim. We are not liable for indirect, consequential, or incidental losses, including loss of profit or revenue, arising from the use of our services or recommendations. Nothing in these terms limits liability for fraud or gross negligence.
Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information disclosed during an engagement and not to disclose it to third parties without prior written consent. This obligation survives the termination of any client agreement. Relumi takes reasonable technical and organisational measures to protect client data.
Termination
Either party may terminate an engagement by providing written notice in accordance with the terms of the applicable client agreement. Upon termination, any outstanding fees for work completed up to the termination date remain payable. Relumi reserves the right to terminate access to its services immediately if a client is found to be in material breach of these terms.
Privacy & Data Protection
Relumi is committed to protecting personal information in accordance with Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA). We collect, use, and disclose personal information only as necessary for legitimate business purposes. For clients located outside Quebec or Canada, we apply comparable standards of data protection appropriate to your jurisdiction. Please refer to our Privacy Policy for full details.
Governing Law & Dispute Resolution
These Terms of Service are governed by and construed in accordance with the laws of the Province of Quebec and the applicable laws of Canada, without regard to conflict of law principles. In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation. If unresolved within thirty days, the dispute shall be referred to mediation before either party initiates formal court proceedings. The courts of the Province of Quebec shall have exclusive jurisdiction for any matters that remain unresolved. As required under Quebec's Act respecting the French language (Bill 96), clients in Quebec have the right to receive a French version of any agreement upon request. The English version shall otherwise govern where both parties have agreed to contract in English.
Changes to These Terms
Relumi may update these Terms of Service from time to time. The date at the top of this page reflects when the terms were last revised. Where changes are material, we will endeavour to notify active clients by email ahead of the changes taking effect. Continued use of our website or services following any update constitutes your acceptance of the revised terms.
