LEGAL
Privacy Policy
Last updated: May 2026
LEGAL
Privacy Policy
Last updated: April 2026
Introduction
Relumi is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website or engage with our pricing consultancy services. It applies to website visitors, individuals who submit an enquiry through our contact form, and clients who engage Relumi for pricing consultancy services. We comply with Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25), the federal Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable privacy laws in the jurisdictions of our international clients.
Legal Basis for Collection
We collect personal information only with your knowledge and consent, or where permitted by law without consent. For example, to fulfil a contractual obligation, comply with a legal requirement, or where it is clearly in your interest and consent cannot be obtained in a timely manner. Where we rely on consent, you may withdraw it at any time, subject to legal or contractual restrictions.
Information We Collect
We may collect personal information such as your name, email address, job title, and company details when you contact us, submit an enquiry form, or engage with our services. We also collect non-personal analytics data (such as pages visited and browser type) to improve the performance and relevance of our website. We do not collect sensitive personal information unless strictly necessary and with explicit consent.
How We Use Your Information
Personal information is used to deliver and improve our pricing consultancy services, respond to enquiries, manage client relationships, and share relevant updates where consent has been given. We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects on you.
Data Sharing
Relumi does not sell or rent your personal information to third parties. We may share information with trusted service providers who support our business operations, including website hosting, analytics, and email communication tools. These providers process data on our behalf under strict confidentiality and data protection obligations. Disclosure may also occur where required by applicable law or a competent regulatory authority.
Cross-border Data Transfers
As we work with clients internationally, personal information may be transferred to, stored, or processed in countries outside Quebec or Canada. Where this occurs, we take steps to ensure that your information receives a comparable level of protection to that required under Quebec and Canadian law, including through contractual safeguards with recipients. By engaging with our services, you acknowledge that your information may be processed outside your home jurisdiction.
Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. Non-essential cookies are only placed with your consent. You may manage or withdraw your cookie preferences through your browser settings at any time, though disabling certain cookies may affect site functionality.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once no longer needed, data is securely deleted or anonymised in accordance with our internal data governance procedures.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. While we take reasonable precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. In the event of a privacy breach that poses a risk of serious injury, we will notify affected individuals and the relevant authorities as required by law.
Your Rights
Under Quebec's Law 25 and PIPEDA, you have the right to access the personal information we hold about you, request corrections if it is inaccurate, withdraw consent for certain uses, and request deletion where permitted by law. You also have the right to receive your personal information in a portable, structured format (right to portability), and to request de-indexation of information that could cause you harm or that was collected without a valid legal basis (right to de-indexation). You have the right to be informed of any automated decision-making that significantly affects you. Clients located outside Canada may have additional rights under their local privacy laws, which we will honour to the extent practicable. To exercise any of these rights, please contact our Privacy Officer at hello@relumi.ca.
Privacy Officer
As required by Quebec's Law 25, Relumi has designated a person responsible for the protection of personal information. Charlotte Julien serves as Relumi's Privacy Officer and oversees compliance with this policy and applicable privacy legislation, handles access and correction requests, and manages privacy breach response. You can reach Charlotte directly at hello@relumi.ca.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The date at the top of this page reflects when the policy was last revised. Where changes are material, we will endeavour to notify active clients by email ahead of the changes taking effect. Continued use of our website or services following any update constitutes your acceptance of the revised policy.
Contact & Complaints
If you have any questions about this Privacy Policy, wish to exercise your rights, or want to raise a concern about how we handle your personal information, please email us at hello@relumi.ca or use the contact form on our website. We aim to respond to all privacy-related enquiries within five business days. If you are a Quebec resident and are not satisfied with our response, you have the right to file a complaint with the Commission d'acces a l'information (CAI) at www.cai.gouv.qc.ca.
